Refund and Return Policy
Effective Date: 23 July 2026
At LawnQ, we take pride in providing high-quality lawn care products. If you are not satisfied with your purchase, please read our Refunds & Returns Policy below.
Australian Consumer Law
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Change of Mind
We do not offer refunds or exchanges for change-of-mind purchases.
Please choose carefully before completing your order.
Damaged, Faulty or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery.
To help us assess your claim, please include:
- Your order number
- A description of the issue
- Clear photos of the product and packaging
Once your claim has been reviewed, we will, at our discretion and in accordance with Australian Consumer Law:
- Replace the product;
- Provide a refund; or
- Offer another suitable remedy.
Returns
If we approve a return, the product must:
- Be returned in its original packaging where possible.
- Be securely packaged to prevent damage during transit.
- Include proof of purchase.
We will provide return instructions once your request has been approved.
Non-Returnable Products
For hygiene and product integrity reasons, we cannot accept returns on:
- Opened or partially used fertiliser products (unless they are faulty).
- Products damaged through misuse, incorrect storage, or improper application.
- Products returned without prior approval.
Refund Processing
Approved refunds will be processed back to the original payment method used for the purchase.
Please allow 5–10 business days for your financial institution to process the refund after it has been issued.
Shipping Costs
- If the return is due to our error (incorrect, damaged, or faulty product), LawnQ will cover the reasonable return shipping costs.
- If the return is not covered under Australian Consumer Law, any shipping costs are the responsibility of the customer.
Order Cancellations
- Orders may only be cancelled before they have been packed and dispatched.
- Once an order has been shipped, it cannot be cancelled and must instead follow the returns process where applicable.
Contact Us
For all returns, refunds, or product enquiries, please contact:
LawnQ Customer Support
Email: support@lawnq.com.au
Website: www.lawnq.com.au
Please include your order number to help us assist you as quickly as possible.