Support Centre

If you have any questions, concerns, or need assistance, we’re here to help. Please visit our Contact Us page or reach out via email at support@lawnq.com.au, and our team will be happy to assist you

Home Owners FAQ

How do I book a lawn care service?

Simply download the LawnQ app, enter your property details, submit and wait for validation. Once validated pick a date, and you’re all set!

How do I pay for services?

Payments are processed securely through the LawnQ app after the service is completed via bank card, so no need for cash.

What if I'm not satisfied with the service?

If you’re not satisfied with the service, you can dispute the booking in the app under the booking-> in dispute menu. Provide details on the issue supported with photos, and we’ll work with you to resolve it.

How do I receive confirmation of my booking?

You will receive a notification in the LawnQ app, including details about your service and then you will be able to chat with the assigned service provider inside the pending booking screen using the chat feature.

What areas does LawnQ cover?

LawnQ operates in select areas. Enter your property details in the app under the properties tab -> add property to check if service is available in your location.

Contractor partners FAQ

How do I join LawnQ as a contractor?

Download the LawnQ app, complete your profile, and submit your ABN, insurance details, and bank account information to get started.

What equipment do I need to join LawnQ?

You’ll need your own lawn care tools, including a mower (self-propelled or ride-on), a whipper snipper, and a blower.

How do I get paid as a partner?

Payments are processed securely through the LawnQ app. When you sign up you’ll be asked to enter your bank details and you’ll receive your earnings directly to your bank account after completing a job.

Can I set my own schedule?

Absolutely! You control your availability. Use our scheduler to pick the days that work best for you.

Do I need to handle marketing or invoicing?

No, LawnQ takes care of marketing, quotes, invoicing, and payments, so you can focus on the work you do best.

Is there a fee to join LawnQ?

No, there are no franchise fees or upfront costs to join LawnQ.

Can I work in areas close to home?

Yes, LawnQ connects you with jobs near your location, so you can work in your local area and minimize travel time.

What happens if a customer disputes a job?

If a customer disputes a job, LawnQ will review the details and work with both parties to resolve the issue fairly.

Support Centre

Home Owners FAQ

Contractor partners FAQ

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